General
Orders
Use of Information
Security
Out-of-Stock
Method of Payment
Pricing Policy
Delivery
Warranty
Returns and Refunds
Website Availability
Complaints
Content and Copyright
Exclusion of Liability
Your liability to us
Other sites, Advertisements and Links
Law and Jurisdiction

General

Please take a few moments to read our Terms and Conditions, by using our website, you agree to be legally bound by them. If you do not agree with terms & conditions set out below please do not use our website.

We also recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our website at the time you are using it will be those that apply during such use.

The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.

We are committed to protecting your privacy and we take our responsibilities regarding the security of information you provide to us very seriously. If you have any concerns, questions or comments please email us.

In connection with our terms and conditions, where we refer to "Content" we mean all the text and images contained in, or available from, our website.

Orders

All orders can be placed online through the website. All orders subject to availability.

When you place an order on our website, we will request information from you "the user" as required. Here the user must provide contact information (like name, shipping address, landline telephone number). This information is used for billing purposes and to fulfill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.

We may use technology to track the patterns of behaviour of visitors to our website. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Certain (hypertext) links in our website will lead you to other websites that are not under our control. By activating a link, you will leave our website and we have no responsibility or liability for the Content or conduct of any web sites that may be linked from our website or for your transactions with them. If you have any complaints about them, please direct them to the operator or site administrator of such website.

Use of Information

If you provide us with any personal information through this Website or any associated poll, survey or competition we will use it as set out in this policy and to provide you with any goods or services that you request and to monitor the provision of those goods and services.

If we hold any of Your Information and that information is incorrect in any respect, you can e-mail us at support@gamercize.net and the information will be corrected as soon as reasonably possible.

Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.

Databridge Services Ltd is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. 

Security

This website takes precautions to protect users' information. This website uses RBS Worldpay, part of the Royal Bank of Scotland Group, on a secure server (SSL) to ensure that your credit card will be protected against fraudulent use while ordering from our website. 

This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.

Out-of-Stock

If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via telephone within 5 working days.

Method of Payment

You can pay either by VISA, MasterCard, Maestro, Visa Electron cards or Solo cards.  We are UNABLE to accept  AMEX, cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.

Pricing Policy

VAT & The EU:
All products on gamercize.net are priced in pounds sterling and include EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. 

Delivery

We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

In most cases we utilise FedEx for cost effective delivery. All shipping charges are calculated based on weight and delivery to a UK address. This charge is added to your order before you enter your payment details in the checkout area. 

Please note that the couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

Standard delivery is next working between 9am and 5.30pm. Any questions please email sales@gamercize.net or telephone Customer Services on 08450 558 410 9am to 5pm, Monday to Friday. All calls will be charged at local rate.

Please note that the purchaser must sign for receipt of the order.

Please note that exercise equipment must at all times be used only in accordance with manufacturers instructions and only after thoroughly reading and understanding those instructions. No one should undertake any form of exercise without first consulting their doctor or specialist and agreeing with them that it is safe for them to do so.

Warranty

Gamercize guarantee’s its product range for DOMESTIC USE only for a period of 12 months from the certified date of purchase. During this period we have the right to: -

1. provide parts for the purchaser to effect repair.
2. repair the product returned (at the purchaser’s cost) to our warehouse.
3. replace the product if it is deemed economical to do so.

This guarantee applies to the original purchaser only and is not transferable. This guarantee does not cover wear and tear on upholstery or consumables. This guarantee does not cover abuse or defects caused by storage or use outside those intended. If you need to advise us of a defect with your product, we may ask for proof of purchase. This does not affect your statutory rights as a consumer.

Exercise equipment Warranty: Each item supplied comes with a manufacturer's warranty, which is passed directly to the customer, gamercize.net has no control over the terms of the warranty. If your product is faulty on delivery please email us at support@gamercize.net.

Returns and Refunds

Should you need to return an item you should in the first instance email us at support@gamercize.net stating the item(s) that you are returning.  To assist processing please state the reason for the return and indicate whether you would prefer a refund to the credit card originally used, a cheque, or an exchange*.  State the preferred delivery address for your exchange or cheque refund. 

*At present, we can only offer an exchange for the same product.

The only stipulation is that we receive the goods back in the condition they arrived with you, and that they are repacked into the box/packaging they arrived in.  If returned goods are not repacked properly by the customer they may incur a 10% repacking/restocking charge. 

In general few returns are charged this, however if return goods are in such a condition that costs are incurred to recheck the product then the 10% may apply . 

Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service. 

Refunds will be credited back within 30 days of the cancellation. Please note our carriers only uplift Monday to Friday.

We will fully reimburse agreed returns made due to faulty goods or an error on our part, but we reserve the right to charge you for recovery of the goods in the event of a cancellation. If you have any doubts please email us at support@gamercize.net 

Website Availability

We do not guarantee that our website or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

Complaints

We aim to acknowledge by email any emailed complaint within 5 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Content and Copyright

The design of our website including its text, graphics, icons, content, structure, selection and arrangement are owned by Databridge Services Limited (copyright 2005 - 2012) and all of our rights are reserved.

Gamercize and the Gamercize logo are trade and service marks of Databridge Services Ltd.   All rights in these trade and service marks are reserved.

In addition, our website contains a significant amount of Content, the copyright, trade marks and other rights to some of which are owned by their respective owners, who reserve all of their rights in respect thereof.

You must not and must not permit anyone else to either copy, download, store, modify, adapt, transmit, distribute, perform, play or show in public, broadcast, publish or otherwise use any part of the Content on our website without our prior written agreement or that of the relevant owner of the Content in question.

Price and availability information is subject to change without notice.

Exclusion of liability

The use of our website is at your own risk. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any Content on our website.

Nothing in these terms and conditions of use shall exclude our liability for death or personal injury resulting from our negligence or any other liability that we are prohibited from excluding by law.

Subject to the preceding paragraph:-

the Content is provided on an "as is" basis. We shall not be liable for any loss or damage or for any costs, claims or demands of any nature whether arising out of tort (including negligence), contract or otherwise brought against you by any party arising directly or indirectly in connection with the use, inability to use, or performance of, our website and all other conditions, warranties and other terms, whether express or implied by law or otherwise to the contrary are hereby excluded to the maximum extent permitted by applicable law;

in no event shall we be liable either in contract, tort, negligence, statutory duty or otherwise for any loss of profits, revenue, goodwill or any type of consequential loss, indirect, special, exemplary or punitive loss or damage whatever arising from or in any way connected with the use, inability to use, or performance of, our website, even if we have been specifically advised of the possibility of such loss or damage; and

except in relation to such liability as has been expressly excluded in the preceding paragraphs, our maximum aggregate liability in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatever arising from or in any way connected with (i) any performance or non-performance by us of any obligation assumed by us under our website, these terms and conditions or otherwise; or (ii) any liability not excluded by these terms and conditions, shall in respect of any one or more events or series of events (whether connected or unconnected) taking place within any 12 month period be limited to £[25,000]. This limit shall also apply if any exclusion or other provision contained in these terms and conditions is held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited.

Although we shall take reasonable steps to prevent the introduction of viruses, we do not warrant that any information or other Content accessible via our website is free of viruses, Trojan horses or other harmful matter, nor that our website will be error free.

Your liability to us

Other sites, Advertisements and Links

Databridge Services Ltd excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by Databridge Services Ltd.  Databridge Services Ltd is not responsible for the content of websites that are referenced or linked on this website.

Law and Jurisdiction

These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles of conflict of laws.